At ITIC Global– taking place in Vienna this November – we are keen to hear more about cases where insurance companies, medical assistance providers and legal experts are working with customers who have had negative experiences when they have travelled for medical treatment.
Industry insiders are reporting an increasing number of clients who require medical assistance after the procedure for which they have travelled has gone wrong. We are also hearing about customers who are committing fraud by submitting claims for alleged emergency medical care, when in fact it was planned elective care.
Whether it is customers not understanding what travel insurance is for, or intentionally trying to defraud the insurance company, this is an issue ITIC is going to address.
All these questions, and more, need to be answered at ITIC Global in Vienna
- Have customers been sold a dream by a medical facility – one that involves a short holiday before and after their treatment at a five-star resort – and not warned about the need for appropriate insurance?
- Should the insurance industry try and engage in a meaningful dialogue with medical providers offering cosmetic surgery overseas to educate them about what travel insurance is really for?
- Although at the moment, it seems to be predominantly British nationals travelling for medical procedures within Europe, where else in the world is this happening, and is there growth in this industry that insurers in other countries will undoubtedly see in the future, and therefore be prepared for?
- Does the insurer still have a duty of care to the client, even if their policy is technically invalid if their trip was made specifically for medical care?
- How frequently are medical assistance companies having to step in and offer additional medical care for customers?
- What are the legal repercussions should an insured customer’s claim for medical assistance be denied and their life is in danger from a complication?
Submit your case study for your chance to present at ITIC Global in Vienna.
Important information
Case studies should be no more than 500 words and should highlight the problem of travel insurance customers travelling for medical treatment.
Deadline for submission: Monday 03 June