18
May
Sunday 18 May 2025
09:00 – 13:00
Social Tour – Dune Buggies in the Atlas Mountains
Begin your ITIC MEA journey with a thrilling buggy ride through the dunes, giving you a fantastic opportunity to get to know your fellow attendees!
Embark on an adventure in the desert set against the stunning backdrop of the Atlas Mountains. You will have the chance to explore the Takerkoust area on a drive through the palm trees, Berber villages of mud-walled houses, and the Tensift River going towards the Oulad, Mansour and Sidi Ali oases.
15:00 – 17:00 Koutoubia
Early Conference Registration
This is where to begin! Visit the registration desk to collect your badge early and be prepared to start networking at the Welcome Party.
19:00 – 21:00 So Lounge, Sofitel Marrakech Palais Imperial & Spa
ITIC MEA Welcome Party
Join ITIC at this avant-garde, chic party at the heart of the hotel’s lush gardens. Setting the stage for an engaging and memorable event, this is the perfect opportunity to start connecting and building relationships with the ITIC MEA community.
19
May
Monday 19 May 2025
08:45 – 09:30 Koutoubia and Majorelle
Registration and Refreshments – sponsored by CONNEX Assistance
Registration will open along with refreshments! Get ready for a couple of days of networking and creating important connections.
09:30 – 10:30 Menara
Learning from experience – and inexperience
This session will discuss how understanding the nuances of the MEA market for Western companies is key to integration and success. Speakers will share insights about what they have learned during their expansion processes, including compliance with local regulations, as well as the challenges of building a reliable medical network, and key differences and similarities between recruiting expats and local staff.
Speaker
10:30 – 11:00 Koutoubia and Majorelle
Networking Break and Exhibition
During the breaks, we encourage you to introduce yourself to the brilliant exhibitors to gain insights into their organisations and how they can assist you.
11:00 – 12:00 Menara
Cross-border medical assistance – Cultural awareness and training
In their presentations, panellists will share key cultural awareness highlights for industry employees working in MEA. From religious holidays to recruitment, this session will cover everything necessary for preparation for cross-border medical assistance.
Speakers
12:00 – 12:15 Koutoubia and Majorelle
Networking Break and Exhibition
Take a moment to have a refreshment and connect with fellow attendees.
12:15 – 12:45
Insurance distribution in the GCC – embracing technology and understanding regulation
This session will look at answering a variety of questions, such as which are the most important channels now and in the future, how regulatory burdens for partnerships affect an insurer’s ability to grow, and what role will Insurtech’s play in increasing insurance penetration. We will investigate where the biggest growth potential lies in terms of sales channels, discuss whether online travel agents are going to become more influential in the coming years and understand the need for travel insurance to grow direct sales options.
12:45 – 14:15 Koutoubia and Majorelle
Networking Lunch and Exhibition
Enjoy some local cuisine while chatting with the exhibitors for new opportunities and catching up on your meetings.
14:15 – 15:00 Menara
Workshop: Driving business development and growth through LinkedIn
A LinkedIn expert will share how to make the most out of the platform.
Speaker
15:00 – 16:00 Koutoubia and Majorelle
Networking Happy Hour – sponsored by EGA Dubai, Egypt Clinics and MISR International Hospital
Make the most of your attendance at ITIC MEA and wrap up day two of the conference by joining us for beverages while engaging with colleagues and new connections.
15:45 – 17:45 Clinique International Marrakech
Hospital Tour – Clinique International Marrakech
Join us at the Clinique International Marrakech, a Moroccan health leader that works with all national and international insurers.
20
May
Tuesday 20 May 2025
08:30 – 09:00 Koutoubia and Majorelle
Registration and Refreshments – sponsored by CONNEX Assistance
If you haven’t already, come by the registration desk to pick up your badge ahead of the last day of ITIC MEA before the sessions begin.
09:00 – 10:00 Menara
Repatriation challenges and solutions in MEA
Whether it’s air ambulance operations or medical escort repatriations, during this session we will investigate the challenges the market is facing and offer potential solutions – from wing-to-wing transfers to airline stretchers, or critical care partners.
Speakers
10:00 – 10:30 Koutoubia and Majorelle
Networking Break and Exhibition
Make the most of the conference breaks! Enjoy refreshments, visit the exhibitors, and network with fellow attendees.
10:30 – 11:00 Menara
Workshop: Identifying the travel insurance customer and providing the right solution via technology
This workshop will tackle the challenges of low consumer and distributor awareness and explores innovative strategies to increase travel insurance uptake through travel agents and other distribution channels, using technology as leverage. Expect lively discussions, expert insights, and actionable takeaways for driving growth in this dynamic and diverse space and opportunities to tap into new markets.
Speaker
11:00 – 11:30 Menara
Workshop: Accessibility and inclusion
This workshop will investigate the current accessibility challenges that remain for the global travel sector, such as in airports and aircraft. It should also consider concerns the assistance sector has with regard to pressure on the number of airlines and aircraft that offer stretcher repatriations and how these can be managed.
Speaker
11:30 – 12:00 Koutoubia and Majorelle
Networking Break and Exhibition
Enjoy some refreshments while continuing your meetings and discussions.
12:00 – 01:00 Provider Network Forum
Provider Network Forum
The best opportunity for payers and providers to share experiences and insights into how they can better understand the differences between working practices and protocols. The MEA region has unique characteristics for payers and providers of healthcare services, which require a deeper understanding in order to work effectively. This Forum will enable discussions, spark debates, and enhance cooperation between stakeholders.
Speaker
13:00 – 14:30 Koutoubia and Majorelle
Networking Lunch and Exhibition
Take your final meetings during a delicious buffet lunch ahead of the ITIC MEA Farewell Dinner.
19:00 – 23:00 Palais Souleimane
ITIC MEA Farewell Dinner
Lasting business relationships are built through memorable experiences. Join us at the Farewell Dinner for the perfect opportunity to unwind after the three-day event to mark the end of another amazing ITIC MEA!