Tom Hienckes is the Business Development Manager at European Air Ambulance, where he focuses on customer relations, service expansion and improvement, as well as supporting the day-to-day operations of EAA’s fleet of two Challenger 605s and three Learjet 45XRs. A lifelong aviation enthusiast, Tom studied Aviation Management in Germany, laying the foundation for his career in the industry. He began his professional journey with a global business jet operator, gaining broad experience in both commercial and operational aspects of aviation through various roles in Luxembourg and the United Kingdom.

His passion for aviation, combined with an operational and customer-focused mindset, supports European Air Ambulance’s patient-centred mission to enhance global air ambulance services, with a strong emphasis on operational excellence and quality of care. Tom is fluent in Luxembourgish, German, French, and English, enabling him to build strong relationships across the international air ambulance and travel insurance industry.

Sebastien Bedu is the General Manager of the Middle East team, based at the International SOS office in Dubai. He joined International SOS as the Branch Manager of MedAire, the Aviation & Maritime division of International SOS, in 2015.

In 2021, Sebastien was promoted as General Manager, GCC, where he led the Commercial and Operations teams for the region. In 2023, Sebastien’s scope was extended to the whole Middle East with a specific focus on International SOS’ Health & Security Travel Risk Management solutions.

Prior to joining International SOS, Sebastien worked for several large corporations where he was the Director of Sales for the Middle East.

With 25 years’ experience of working in UK policing, Jed Stone has performed roles as the Head of ICT and CIO within mainstream policing and managed the delivery programme for the design and development of the UK Counter Terrorism intelligence system used prior to, and throughout, the 2012 Olympics. Jed has led the delivery of national CT intelligence development standards; national intelligence indexing standards; and national CT data review, retention, and disposal standards. He was also instrumental in the design of the working methods and supporting technology used within a multi-agency intelligence Siege/Hostage and CBRNE intelligence cell.

Since leaving the Police and as a director of Issured, Jed has managed the UK’s National Police Chiefs’ Council’s Digital Intelligence and Investigation (DII) programme and now capitalises on Issured’s collective experience in security and defence to develop innovative new products and services to support Law Enforcement, Justice and Victim Support Services.

Mr Sandeep Sharma is the CEO & Founder of Vmarsh Healthcare, a specialised consulting firm focused on Business Strategy, Quality/Performance Improvement & Transaction Advisory Services.

He is also a Member of the Board and Chairman of the Strategy Committee for the European Fertility Society; an Advisory Board Member for the Standards Committee for Global Healthcare Accreditation; and a Jury Member for the European Medical Tourism (EMT) Awards.

Sandeep comes with Techno-commercial experience across Healthcare, Biopharmaceuticals & Life-sciences industry focused on Corporate Strategy & Governance; Medical Tourism Strategy & Planning; Patient Experience Optimization; New Market Entry & Business Initiation/Expansion.